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Returns & Exchanges

Returns and Exchanges

We hope that we have given you sufficient information regarding our products. Zen Nomad  returns can be processed under the following conditions:

1) You received the wrong order – you have not received the item(s) listed in your confirmation email.

2) Wrong size – must be returned via prepaid shipping. (Applicable only to regular priced items.) If we have it in stock we will replace the size and send it out to you, if not you can get a store credit or refund.

3) You are not 100% satisfied with the product – must be returned via prepaid shipping. (Applicable only to regular priced items.) 

If any one of the above instances should occur, email us within 5 days of receiving your order for a return authorization number. Returned merchandise must arrive back at Zennomad.ca no more than 20 days from the time you placed your order. All returns must be in 100% new condition, not worn, nor washed and all tags in place. Please ensure returned clothing is packaged safely, as we will not accept damaged returns.

The amount of your exchanged item will be credited towards your next order or we will grant you a refund minus the original shipping cost.

Marked down and sale items are FINAL SALE – cannot be exchanged or returned.

Fit Guide

Use the instructions below to find your size in Zen Nomad products. Please get a measuring tape and measure yourself according to the diagram to ensure correct size.

**If an item does not follow this size chart a special note will be added to the product description.

Women's Size Chart

             XSMALL (2) SMALL (4/6) MEDIUM (8) LARGE (10) XLARGE (12)
BUST 30-32" 32-34" 36" 38" 40"
WAIST 24-25" 25-27" 28" 30" 32"
HIP 35" 36-37" 39" 40" 42"

***for the unisex crossover pant a small (4)woman would be an xxs  and an small (6) would be xs.

 

Men's Size Chart

             XSMALL (28) SMALL (30) MEDIUM (32) LARGE (34) XLARGE (36)
SHOULDER 16.5-17"
17-17 3/4"
17 3/4-18 1/4" 18 1/4-19" 19-19 3/4"
CHEST 34-36" 36-38" 38-40" 40-42" 42-44"
WAIST 27-29" 29-31" 31-33" 33-35" 35-37"

 

How to Measure

Bust: Measure around the fullest part of the bust. Keep tape comfortably loose.
Waist: Measure around the natural waist line – generally the smallest part of your waist. Your natural waist line is located where the body creases when bending to the side.
Hip: Keep feet together and measure around the fullest part of your hip.
Inseam: Measure from crotch to hem line.

Still have questions about sizing, please email us!